Overview

CMY Cubes is based in Sydney, Australia, and ships worldwide. Orders are packed and dispatched as quickly as possible. CMY Cubes is not liable for delays caused by postal carriers or customs authorities.

Dispatch

Orders are typically dispatched within 1 to 3 business days of purchase. During peak periods such as sales and holidays, dispatch may take longer.

Orders placed on weekends or public holidays are processed on the next business day. Express postage refers to transit time only; the standard dispatch window still applies.

Domestic Shipping (Australia)

Service	Cost	Estimated Transit
Standard Postage (Australia Post)	$12 AUD, or free on orders over $100 AUD	3 to 5 business days (metro); 5 to 10 business days (rural and WA)
Express Postage (Australia Post)	$20 AUD	1 to 3 business days (metro); 3 to 7 business days (rural and WA)

International Shipping

Service	Cost	Estimated Transit
Standard Shipping (Australia Post)	$10 USD, or free on orders over $65 USD	7 to 10 business days
Express International (Australia Post)	$20 USD	7 to 10 business days
Express International (UPS)	$50 USD	3 to 7 business days

Delivery Delays and Lost Parcels

If a parcel has not arrived within the estimated transit window, customers are asked to contact hello@cmycubes.com so that an investigation can be opened with the carrier.

Carrier investigations may take up to 2 months to complete. Refunds and replacements cannot be issued until the investigation concludes and the parcel is formally confirmed as lost or returned to sender.

Returned and Uncollected Parcels

If a parcel is returned to CMY Cubes following a failed delivery attempt, or because it was not collected within the carrier's holding period, the following options apply:

1. Reshipment to the original or amended address, subject to a $10 USD reshipping fee.
2. Complimentary reshipment if shipping protection was purchased at checkout. One free resend is provided per order.
3. Refund of the order value, processed only once the returned parcel has been received by CMY Cubes.

Import Taxes and Customs Duties

Customers are responsible for any import taxes, customs duties, brokerage fees, or other charges levied by the destination country. CMY Cubes has no control over these charges and cannot estimate them in advance.

If a parcel is returned because these charges were unpaid or because the parcel was not collected in time, the terms outlined under Returned and Uncollected Parcels above apply.

Tax ID Requirements

For deliveries to Brazil, China, South Korea, Italy, and Mexico, a local Tax ID is required for customs clearance. If this information is not collected at checkout, customers must email their Tax ID and order number to hello@cmycubes.com before the order can be dispatched. Orders cannot ship without this information.

Pre-Order Items

Items marked PRE-ORDER are not currently in stock and will ship once inventory becomes available. Estimated restock times are 15 to 30 days, with expected ship dates listed in each product description. These dates are estimates and are not guaranteed.

Orders containing both in-stock and pre-order items are held and dispatched together once all items are available. Customers who require an item by a specific date are asked to email hello@cmycubes.com prior to placing the order.

Address Changes and Order Amendments

Customers have a 2-hour window after order placement during which changes, including amendments to the delivery address, may be requested. After this window, requests should be sent to hello@cmycubes.com. Every effort will be made to accommodate amendments, however changes cannot be guaranteed once an order has entered the dispatch process.

Contact

For all shipping-related enquiries, please contact hello@cmycubes.com.