Privacy Policy

Overview

Orbital Structures Pty Ltd (trading as CMY Cubes) respects your right to privacy and is committed to safeguarding the personal information of our customers and website visitors. This Policy sets out how we collect, hold, use, and disclose personal information, in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

In this Policy, "personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, as defined in the Privacy Act 1988 (Cth).

Personal Information We Collect

We may collect personal information that you provide directly to us, including:

1. Identification and contact details such as your name, email address, postal address, and phone number.
2. Order and transaction information, including products purchased, billing details, and payment information.
3. Account credentials and preferences if you create a customer account on our website.
4. Feedback, survey responses, and communications you send to our customer service team.
5. Information you provide in response to promotions, competitions, or marketing activities.
6. Any other personal information you elect to provide while interacting with us.

We may also collect technical information automatically when you visit our website, including your browser type, operating system, IP address, device identifiers, referring website, and pages viewed. This information is generally used in aggregate form to analyse and improve our services.

How We Collect Personal Information

We may collect personal information:

1. Directly from you, when you place an order, create an account, contact us, subscribe to our communications, or otherwise interact with our website or business.
2. Automatically, through cookies and similar technologies when you visit our website. Further detail is provided under Cookies and Website Data below.
3. From third parties, including payment processors, shipping carriers, marketing platforms, and analytics providers. Information received from third parties will be handled in accordance with this Policy.

How We Use Your Personal Information

We use personal information to:

1. Process and fulfil orders, including payment processing, shipping, and customer support.
2. Communicate with you regarding your orders, account, or enquiries.
3. Send marketing communications about new products, promotions, and updates, where you have consented to receive them.
4. Send abandoned cart reminders by SMS or email, where contact details have been provided at checkout.
5. Improve our products, services, website, and overall customer experience.
6. Comply with our legal and regulatory obligations.

We may contact you by telephone, email, SMS, or post in connection with the purposes set out above. You may opt out of marketing communications at any time using the unsubscribe link provided or by contacting hello@cmycubes.com.

Disclosure of Your Personal Information

We may disclose personal information to:

1. Our employees, officers, contractors, and professional advisers, where reasonably necessary for the purposes set out in this Policy.
2. Service providers and subcontractors, including payment processors, shipping carriers, fulfilment partners, marketing and analytics platforms, and IT or cloud service providers.
3. Law enforcement agencies, regulators, or courts, where required by law or to comply with a court order, subpoena, warrant, or other legal process.
4. A purchaser or potential purchaser, in the event of a sale, transfer, or change of control of our business or assets. Any such disclosure would be made under appropriate confidentiality obligations.

We may also use or disclose personal information to protect the rights, property, or safety of Orbital Structures Pty Ltd, our customers, or third parties.

Where personal information is disclosed to third parties, we take reasonable steps to ensure those parties handle the information consistently with this Policy and applicable privacy law.

Overseas Disclosure

Personal information may be stored, processed, or transferred to service providers located outside Australia. The countries in which our service providers operate may change from time to time, depending on the platforms and partners we use.

By providing your personal information to us, you consent to these overseas disclosures.

Cookies and Website Data

Our website uses cookies and similar technologies to:

1. Recognise returning visitors and remember preferences.
2. Track items added to or abandoned in shopping carts, and trigger reminder messages where contact details have been provided.
3. Analyse website traffic and visitor behaviour to improve site performance and user experience.
4. Deliver relevant advertising through third-party services such as Google Ads and Meta. These advertisements may appear on our website or on other websites you visit.

Cookies are small data files that do not access or damage your device. Most web browsers accept cookies automatically. You may disable cookies through your browser settings, however some features of our website may not function correctly as a result.

Third-Party Websites

Our website may contain links to third-party websites that are not operated or controlled by Orbital Structures Pty Ltd. These links are provided for convenience only and do not constitute endorsement or approval. We are not responsible for the privacy practices or content of any third-party websites. Visitors are encouraged to review the privacy policies of any third-party sites they access.

Security of Your Personal Information

We take reasonable physical, electronic, and managerial steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.

No method of transmission over the internet or method of electronic storage is completely secure. While we take all reasonable steps to safeguard personal information, transmission of information to us is at your own risk.

Access to and Correction of Your Personal Information

You may request access to the personal information we hold about you, or request that it be corrected if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading. Requests should be directed to hello@cmycubes.com.

A reasonable administrative fee may apply for access requests.

We reserve the right to refuse a request in the limited circumstances permitted under the Privacy Act 1988 (Cth). Where a request is refused, we will provide written reasons.

Complaints

If you believe your privacy has been breached, or you wish to make a complaint about our handling of your personal information, please contact us in writing at:

Orbital Structures Pty Ltd 1 Mann Street, Chatswood NSW 2067 Email: hello@cmycubes.com

We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website. Material changes will take effect from the date of posting. We encourage you to review this Policy periodically.

Contact

For any questions about this Privacy Policy or our handling of personal information, please contact:

Orbital Structures Pty Ltd Email: hello@cmycubes.com